Frequently Asked Questions

Fee structure

Does it cost me anything to upgrade my account? No, account upgrades to Lite and Full Packages are free. Click here for more details. Are there any fees to deposit cash into my VCpay account? Yes, the only time you pay for using VCpay is when depositing funds into...

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Safety and Security

Is VCpay safe to use? Yes! VCpay is the safest way to pay for goods and services online. Every time you use VCpay to pay online your information remains secure, safe and anonymous. For more on the security of VCpay, click here. What do I do if I've forgotten my PIN?...

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Using VCpay

Where can I use VCpay? VCpay is the anytime Mobile Virtual MasterCard®. This means VCpay cards can be used at most South African merchant that accepts a MasterCard®. For more information please click here. Can I use a VCpay Virtual Card internationally? Not just...

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Understanding Virtual Cards

What is a Virtual Card? Virtual Cards are created in the VCpay app and function the same way as a regular credit card. With a VC Card you can pay for everything and anything online by using the 16 digit PAN number, expiry date and CVV number on the generated card....

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Funding my account

How do I load funds? VCpay offers multiple methods to load funds into your account: You can either link your credit card or cheque card. Make a direct EFT into one of  VCpay’s accounts, see details below. Or use one of the thousands of EasyPay points across the...

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