Is VCpay safe to use?

Yes! VCpay is the safest way to pay for goods and services online. Every time you use VCpay to pay online your information remains secure, safe and anonymous.
For more on the security of VCpay, click here.

What do I do if I’ve forgotten my PIN?

Not to worry, you can reset your PIN in the app by clicking the “Forgot PIN” option on the login screen.
Follow the steps to reset your PIN.

My account is blocked, what do I do?

Please contact our call center to assist you; click here for the details.

Can I install VCpay on more than one mobile phone?

No, you can only have one active VCpay application.

I’ve changed my mobile number, how do I update my VCpay application?

Go to “My Profile” and select “Change Mobile Number”.

You will receive an OTP to confirm the new number, after which your details will be updated.

I’ve now got a new phone, do I have to register the VCpay app again?

No, you don’t have to register again.

Once you’ve downloaded VCpay on your new mobile phone, enter your details to login.

After successful login, you will have full access to your same VCpay account and will be able to view your balance and transaction history.